Terms & Conditions

Account Verification • Confidentiality and Privacy • Other Terms • Bonus Rules

Please read the following Terms of Service carefully. By registering an account with PrimaPlay you agree that you fully understand and accept all of the following.

PrimaPlay is restricted to individuals who are over 18 years of age, of legal age of majority and who are resident in jurisdictions where the use of PrimaPlay and its games is not prohibited by local or national law. All wagers are void where prohibited by law.

PrimaPlay is unable to accept players from the following countries: Azerbaijan, Costa Rica, France, Iran, Iraq, Moldova, Montenegro, Myanmar, Netherlands, Pakistan, Russian Federation, United Kingdom, Zimbabwe

Players from the following countries must make a cash purchase before they can redeem any non deposit bonuses: Albania, Armenia, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, India, Indonesia, Kazakhstan, Latvia, Lithuania, Malaysia, Philippines, Poland, Romania, Serbia, Slovakia, Slovenia, Thailand, Turkey, Ukraine

All wagering and account balances at PrimaPlay are conducted in US Dollars (USD). Purchases with any other currency are accepted and will be converted to USD at the banks current exchange rate. PrimaPlay will not be liable for any currency conversion expenses.

Players who choose to play for real money do so at their own discretion and risk. As with all gambling, there is the risk of losing money with this software.

By using our website or software you represent that:

  • You are at least the age of legal majority in the jurisdiction in which you reside.
  • You understand that games may be played for free, or for money.
  • You do not find the website or software to be offensive, objectionable, unfair, nor indecent.
  • You fully indemnify us from any costs or damages that may arise from your use of our website or casino software.
  • You accept that the game server will determine the game results and that in the event of a dispute the records stored on the game server will be deemed accurate.

PrimaPlay may withhold play, winnings or account balances and/or apply charges to your casino account should we, in our sole discretion, determine the account to be fraudulent, or under any of the following circumstances:

  • If you hold more than one account, or your account is linked to other accounts
  • If the name on your casino account does not match any credit card or other funding source used on the account
  • If the signature on your verification form does not match your credit card and/or verification documents.
  • If you provide false, incorrect or misleading information when opening your casino account.
  • If you are not of legal age in the jurisdiction where you reside.
  • If you reside in a jurisdiction, where law prohibits the use and participation of such games.
  • If you have allowed or permitted (purposely or not) another party access to your casino account.
  • If you have reversed or charged back any of your purchases on your casino account.
  • If your deposited funds have not yet cleared
  • If you are found cheating or you have disrupted the natural randomness of the Games.
  • If you are involved in any form of automated, commercial, collusion or syndicate play.
  • If PrimaPlay should become aware that you have played at any other online casino under any of the circumstances set out above.

In addition, PrimaPlay reserves the right to:

  • Cancel your membership at any time and without notice. Any funds in your account will be credited to you via the method of our choice.
  • Limit or refuse your purchases or wagers, and refuse or rescind any bonus offers made.
    Make final decision on the transaction methods available to you for deposits and withdrawals.

Account Verification

All withdrawals are subject to audit and are only paid to verified accounts. To verify your account you will provide us sufficient documentation to prove your identity, complete our verification form and make at least one cash purchase. This cash purchase is for verification purposes only and can be withdrawn with no wagering requirement.

This may include copies of government issued photo ID, recent utility bills, credit cards, a signed purchase history, a selfie taken with your signed verification form and/or other appropriate or notarised documentation. The verification form is available here.

Your account may be closed and any balances void if you fail to provide this within 10 working days from our request, if any of the documentation provided is inconsistent with the information provided at registration, or if in our sole opinion the documents have been falsified or manipulated.

Confidentiality and Privacy

You should keep your account information strictly confidential as you are solely responsible for your account transactions and any use of the software application through your account.

Your personal identity and all the information you provide to us will remain strictly confidential. PrimaPlay will not sell, rent or share your personal information with any third party unless required by law. We use up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access.

PrimaPlay will not report wagering information or details of any winnings on your behalf.

Other Terms

If your casino account is dormant for a period of 180 days your account balance will be reduced to zero. This is to ensure our affiliates are compensated fairly. These funds can be reinstated at any time by contacting customer services.

Any cash deposits need to be turned over at least once prior to withdrawal.

Only the original recipients of any promotion are permitted to claim it. Failure to comply with the rules for any part of a promotion will result in all winnings from the promotion being void.

Any winnings derived from game features triggered or games started while a promotion is active will count as part of the promotion.

There is no maximum withdrawal limit however large wins may be paid in instalments depending on the limitations of the payment method used to withdraw.

PrimaPlay reserves the right to apply reasonable charges for processing withdrawals. If a maximum withdrawal restriction is in place this charge will applied after the maximum withdrawal restriction has been applied.

PrimaPlay reserves the right to change or amend this agreement or the terms and conditions of its promotional offers at any time and without prior notice.

Bonus Rules

These rules will apply to all bonus credits unless specifically stated otherwise. Players are not required to receive bonus credits and can opt out by notifying Customer Services.

All Deposit Bonuses:

  • have a wagering requirement of 25x the Deposit + Bonus
  • permit wagers on Slots, Keno and Scratch Cards only
  • have a maximum bet of 20% of the deposited amount or $10 if lower

All Free Chips:

  • have a wagering requirement of 30x the credit amount
  • permit wagers on Slots, Keno and Scratch Cards only
  • have a maximum bet of 20% of the credited amount or $10 if lower
  • maximum cashout $100

All Cashback Credits:

  • have a wagering requirement of 30x the credit amount
  • permit wagers on Slots, Keno and Scratch Cards only
  • have a maximum bet of 20% of the credited amount or $10 if lower
  • maximum cashout of the greater of 10x the credit amount or $100

All Free Spins:

  • have a wagering requirement of 35x the winnings from the spins
  • permit wagers on Slots, Keno and Scratch Cards only
  • have a maximum bet of 20% of the credited amount or $10 if lower
  • maximum cashout $100

Funds redeemed from Comp Points:

  • have a wagering requirement of 10x the credit amount
  • permit wagers on Slots, Keno and Scratch Cards only
  • have a maximum bet of 20% of the credited amount or $10 if lower

PrimaPlay Points are earned for every wager placed in the casino. The amount earned depends on your PrimaPlay Club Level. Wagers on Craps will not earn PrimaPlay Points. PrimaPlay Points can be redeemed for free chips in the cashier at the rate of 100 PrimaPlay Points to $1.

Cash Back Bonuses can only be claimed on clean deposits.

If your account is funded exclusively with non deposit offers we may zero your balance after 48 hours of inactivity.

You are only allowed to claim one non-deposit offer before you make a further deposit of at least $10 in the casino.

All bonus credits at PrimaPlay are non-redeemable. Players may withdraw any profit made by wagering these credits, but the bonus credits themselves will be removed when any subsequent withdrawal is processed.

PrimaPlay will cash out the full balance on account or maximum allowed when withdrawals are requested from play on bonus credits.

You should not combine cash balances or purchases with bonus credits, free spins or any other offer that explicitly states there is a maximum cashout restriction. If a cash purchase is made under these circumstances all subsequent play will be viewed as part of the promotion and any maximum cashout restrictions will apply.

Any maximum bet or game restrictions remain in place as long as the bonus credits remain in the account balance, regardless of the wagering requirement.

Slots Tournaments

Bonus chips and winnings from Free Spin Promotions cannot be used to buy into tournaments. Slots Tournament winnings are paid as free bonus credits where standard terms apply.